Agile software development is a group of software development methodologies based on iterative and incremental development, where requirements and solutions evolve through collaboration between self-organizing, cross-functional teams. Agile methodologies have spread into other disciplines, such...
A measure of the degree to which a service or business process has been effected by an incident or problem (e.g., the impact on the organization in terms of the number of services, users, or potential financial loss). #BusinessAlignment #ITSM #BusinessContinuity #DesktopSupport ...
Any action resulting in a new status or value in baseline or configuration data. #ConfigurationManagement #ChangeManagement #ITSM #Practices #AssetManagement #Processes #ITIL #BestPractice
A secure software library where all versions of software CI's that have been accepted from the developer or supplier are held in their definitive, quality-controlled form. By necessity, this logical library may have to occupy one or more physical locations. #ConfigurationManagement ...
The capability of remotely uploading software programs or upgrades to customers’ workstations. This technology saves service desk or support center staff members from leaving their stations and making trips to the field. See Automatic Software Distribution . #Infrastructure ...
One or more locations in which the definitive and approved versions of all software CIs are securely stored. The DSL may also contain associated CIs, such as licenses and documentation. The DSL is a single logical storage area, even if there are multiple locations. All software in the DSL is...
(1) The process responsible for controlling the lifecycle of all changes. The primary objective of change management is to enable beneficial change with minimum disruption to IT services. A defined change management process minimizes interference and irregularity in customer service levels...
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The process responsible for planning, scheduling, and controlling the movement of release to test and live environments. The primary objective of release management is to ensure that the integrity of the live environment is protected and that the correct components are released. #ITIL ...
Core IT service management processes that have an operational focus, including incident management , problem management , configuration management , change management , and release management. Service support also includes the service desk . #ChangeManagement #IncidentManagement ...
The level or complexity at which software of a given type, or a particular software item, is normally released into the test and life environments; for example, a full system, a suite, a program, or a single module. #BusinessContinuity #ReleaseManagement #ITSM #RiskManagement ...